Refunds and Returns Policy for Fyrelore.com
Last Updated: December 28, 2023
Welcome to Fyrelore.com (hereinafter referred to as “we,” “us,” or “our”). We value your satisfaction with our products, and we aim to provide a fair and transparent Refunds and Returns Policy. Please read this policy carefully before making a purchase. If you have any questions, feel free to contact us at lauren@fyrelore.com.
1. Returns and Refunds Process:
1.1 Initiating a Return:
- To initiate a return, please contact our customer support team at lauren@fyrelore.com within 30 days of receiving your order. Include your order number, the reason for the return, and any relevant details.
1.2 Return Authorization:
- Our customer support team will provide you with a Return Authorization (RA) number. Please include this number in the return package.
1.3 Shipping the Return:
- Ship the return package, including the product in its original condition and packaging, to the address provided with the RA number. Customers are responsible for return shipping costs.
2. Eligibility for Returns:
2.1 Timeframe:
- Returns must be initiated within 30 days of receiving the order.
2.2 Condition:
- Products must be returned in their original condition and packaging. We reserve the right to reject returns that do not meet these criteria.
2.3 Exclusions:
- Some products may be non-returnable or subject to specific return conditions. Any such conditions will be clearly communicated at the time of purchase.
3. Refunds:
3.1 Refund Process:
- Once we receive and inspect the returned product, we will process the refund. Refunds will be issued to the original payment method.
3.2 Timeframe:
- Please allow up to 10 business days for the refund to be processed after we receive the returned product.
3.3 Refund Amount:
- Refunds will be issued for the product’s purchase price, excluding any shipping or handling fees.
4. Customer Support:
4.1 Contact Information:
- For any questions or assistance related to returns and refunds, please contact us at:
- Email: lauren@fyrelore.com
- Address: 10236 Foxborough Ct., Manassas, VA, 20110.
5. Special Circumstances:
5.1 Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately. We will provide instructions on returning the item and arrange for a replacement or refund.
5.2 Order Cancellation:
- Orders may be canceled within 24 hours of purchase. Contact us at lauren@fyrelore.com with your order number for assistance.
6. Modification of Policy:
- We reserve the right to modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for shopping with Fyrelore.com. We appreciate your understanding and cooperation in ensuring a smooth returns and refunds process.